Effective Date: 8/27/2025
Welcome to TLC Services LLC ("we," "us," "our"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, share, and protect information on our website (www.tlcservices.care) and during our home care services, in compliance with applicable California laws.
1. Information We Collect & How We Use It
1.1 Personal Information
We collect personal data provided directly by you when you request services or fill out forms. This may include:
• Contact details: name, address, email, phone
• Identifiers: driver’s license number, insurance details (for caregiver qualifications)
• Health-related information: medical conditions, care needs (subject to HIPAA and CMIA protections)
1.2 Online & Usage Data
We automatically collect data such as your IP address, browser type, pages visited, and interactions (e.g., form submissions) — for improving our website and user experience.
2. Legal Bases for Processing
2.1 CalOPPA Compliance
As required by California’s Online Privacy Protection Act (CalOPPA), our privacy policy:
• Is posted prominently on our site (“Your California Privacy Rights”)
• Discloses categories of data collected and how it's used, shared, and accessed
2.2 CCPA & CPRA Rights
If you are a California resident, you have the following rights under the CCPA and CPRA:
• Right to Know: What personal information we collected, used, or shared in the past 12 months
• Right to Delete: Request erasure of your personal information
• Right to Opt-Out: Prevent sale or sharing of your personal information
• Right to Correct: Request correction of inaccurate personal data
• Non-Discrimination: You cannot be treated differently for exercising your rights
• Access & Portability: Receive your data in a usable format
We provide a "Do Not Sell My Personal Information" link on our homepage to enable opt-outs.
2.3 Shine the Light Law
If within the past 12 months we shared your personal information with third parties for marketing, upon your request we will disclose:
• Categories of information shared
• Third parties with whom this information was shared
• We also provide a point of contact for these inquiries.
2.4 HIPAA & CMIA Protections
As a provider of in-home senior care, we may handle health-related personal information, which is protected by:
• HIPAA Privacy & Security Rules: protecting PHI and ePHI with strict safeguards, access logs, and breach reporting
• California’s Confidentiality of Medical Information Act (CMIA): covering all forms of medical info (not just electronic), requiring explicit consent before disclosure
3. How We Share Information
We may share your data:
• With service providers and partners who support operations (e.g., scheduling, billing,
credentialing)
• With legal or regulatory authorities when required by law (e.g., mandatory reporting)
• With your authorized representatives or family members, as permitted by HIPAA/
CMIA consent
• Never for unrelated marketing purposes without your consent
4. Data Security Measures
We maintain robust security measures including:
• Encryption of data at rest and in transit
• Restricted access and role-based permissions
• Regular security audits and trainings
• Secure disposal of physical and digital records
• These steps help ensure confidentiality, integrity, and availability of client data.
5. Breach & Complaint Procedures
• HIPAA-compliant breach notification timelines are followed.
• Should you believe your data rights have been violated, you may contact us directly or lodge a complaint with the California Privacy Protection Agency or HHS Office for Civil Rights.
6. Your Privacy Rights Summary
As a California resident, you have the following rights under laws like the CCPA/CPRA, CalOPPA, and Shine the Light, along with protections under HIPAA and CMIA:
• Right to Know / Access
• You can request to know what personal information we collect, use, or share
. Right to Delete
• You may ask us to delete the personal information we have about you, subject to
certain legal exceptions.
. Right to Opt-Out of Sale/Sharing
• You can direct us not to sell or share your personal information with third parties. We
provide a “Do Not Sell My Personal Information” option.
• Right to Correct Inaccuracies
• You can request that we correct incorrect or outdated personal information in our
records.
• Right to Limit Use of Sensitive Information
• In some cases, you may limit how we use sensitive personal data (such as health or
biometric data).
• Right to Request Disclosure Under Shine the Light
• You can ask for details on how your information was shared with third parties for
marketing in the last 12 months.
• Right to Equal Service and Price
• You will not be discriminated against for exercising your privacy rights.
• HIPAA & CMIA Rights (Health information)
• You have the right to:
• Access and request copies of your health records
• Request limitations on disclosures
• Request corrections to your medical information
• Receive breach notifications if your protected health info (PHI) is compromised
To exercise these rights, you may contact us via our website contact form, phone, or email.
7. Updates to This Policy
We may update this policy periodically—especially as privacy laws evolve (e.g., CCPA/CPRA amendments). The “Effective Date” at the top will reflect these changes. We encourage you to revisit this page regularly.
8. Contact Us
TLC Services LLC
Phone: 831.333.6197
Email: support@tlcservices.care
Copyright © 2025 TLC Services LLC - All Rights Reserved.